"Winning new instructions remains one of our biggest challenges. We struggle to persuade some owners to let us prepare a valuation. This maybe because they are already on the market... Your thoughts?"

“Being the owner of an estate agency business is an ambition I finally fulfilled two years ago, but nobody had prepared me for how hard it is to get my staff to…

"My hardworking team does a good job of building relationships with customers, but they lack a sales edge and seem reluctant to actually ask for the business."

JULIAN SAYS: I was recently reminded of the critical nature of ‘professionalism’ in business when I won a big training contract. I was advised by the client that the largest factor in…

"The market is very challenging in my patch and our residential income is worryingly down. I don’t want to make staff redundant but I may have to if things do not improve..."

How do you achieve more instructions on the right terms? Acquiring quality stock is the starting point of the process – and the most important factor.

“Investment buyer activity is a little quiet. Many investors are playing a waiting game. I’d like to get my team to create more activity as these sales can be relatively straightforward...”

“Things are really challenging – I need to make some tough decisions regarding staff.  Any tips on successful decision making?”