A tenant falling into arrears was just the beginning of a dispute between a letting agent and a landlord, who sought redress through The Property Ombudsman, Rebecca Marsh.

Rebecca Marsh of The Property Ombudsman reveals the conclusion of a case where buyers said their agent forced them to use in-house mortgage brokers.

The Property Ombudsman, Rebecca Marsh, reviews a case where an agent gave the early termination fee to the landlord instead of the tenant.

The Property Ombudsman, Rebecca Marsh, settles a case between two agents claiming commission on a sale.

The Property Ombudsman, Rebecca Marsh, adjudicates on a dispute over a reservation fee for a house at auction.

Rebecca Marsh, The Property Ombudsman, deliberates on a case between leaseholders and an estate and management company over a dispute over residents’ voting rights.

The Property Ombudsman, Rebecca Marsh investigates a tenant’s complaint against a letting agent, regarding EPC rating of a property.

The Property Ombudsman, Rebecca Marsh decides whether a quick-sale agent was behaving as fairly as the code requires.