When an agency agreement is agreed and signed, you really must not alter the fee! says Katrine Sporle, The Property Ombudsman

"Was a complaint to a management company valid, or was it, a storm in a birdbath?" asks Katrine Sporle, The Property Ombudsman.

"When is loft conversion a bona fide bedroom? Only when it's properly made up" says Katrine Sporle, The Property Ombudsman.

All agents must, by law, register with one of the three approved property redress schemes – and the system has just been strengthened, so read on.

"Communication is child’s play these days, so keep in touch with your clients", says Katrine Sporle, The Property Ombudsman.

The value of awards that The Property Ombudsman Service (TPOS) told agents to pay disgruntled customers tripped over £1 million for the first time last year...

Switching utility providers without the tenant’s agreement can trigger a major storm, says Katrine Sporle, The Property Ombudsman.

"Viewing a property is one thing, noting noise levels is another,” says Katrine Sporle, The Property Ombudsman.