I have recently seen an increase in complaints by tenants alleging that the letting agent was aware of their landlord’s intention to sell the property but had neglected to make them aware of these intentions. Obviously,…

Changes to the rules on selling homes could mean that buyers have little protection when using online intermediaries.

Anyone living in a university city will be aware of the yearly transition of first year students from halls of residence to privately rented accommodation for the remainder of their studies. Not surprisingly, my office receives an increased…

Christopher Hamer, The Property Ombudsman, discusses the risks.

As The Property Ombudsman I see many complaints referred to me because the complainant feels, justifiably or not, that the agent has not understood or addressed their concerns in the manner they…

Suggesting a value to put on a property can be minefield, says Chris Hamer, The Property Ombudsmsan.

Take care with vulnerable customers, says Christopher Hamer, The Property Ombudsman.