Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.

The pandemic is not over and risks still remain, especially for your staff. Adam Walker highlights some key Covid findings and suggests ways to protect your business.

Holding on to new practices that have helped you through the pandemic may seem a good idea, but don’t lose the personal touch, says Adam Walker.

Going once, going twice, going to Rebecca Marsh, The Property Ombudsman, to sort out an argument over an auction fee.

Taken back to a memory of himself as a young negotiator, by the plight of a struggling client, Nathan Emerson recounts the tale of a door slammed in his miserable face…

Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.

As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.

The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.