Rebecca Marsh, The Property Ombudsman, decides a case where an agent goes into liquidation having taken money for repairs and maintenance, rent and the deposit.

Some clients need to be treated with special care, says Rebecca Marsh. So mind your language and don’t press Send until you’ve checked who it’s going to...

The estate was not finished to a satisfactory standard and there were snagging issues.

Calculating the value of land is never easy and an agent needs to be sure they’ve done their best, says The Property Ombudsman, Rebecca Marsh.

If the property has been a holiday let, surely it’s ok to market it as such? Rebecca Marsh, The Property Ombudsman answers the question.

Creeping bureaucracy is creating a massive financial risk for landlords and agents who are managing HMOs, says Nigel Lewis.

But it also can make for complications when a student sharer asks for the return of a deposit, as The Property Ombudsman, Rebecca Marsh explains.

Why should two similar agencies in similar markets, fare so differently? The answer, says Nathan Emerson, teaches us a lot about agency.